Crisp is a shared inbox and helpdesk with the Hugo AI agent over live chat, email and WhatsApp. TagChat tags each physical asset with a QR code and gives it its own WhatsApp AI assistant. Here is how they differ.
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Crisp pricing verified against crisp.chat/pricing in September 2026. Re-check before relying on the figures.
| TagChat | Crisp | |
|---|---|---|
| Category | QR-code asset tagging with a per-item WhatsApp AI assistant | Shared inbox and helpdesk with the Hugo AI agent |
| Setup method | Create a tag, paste in the asset's FAQs and user guide, print the QR code, stick it on. About 10 minutes. | Install the chat widget, connect email and one WhatsApp number, write a knowledge base, configure Hugo. |
| Per-asset QR code routing | Yes | No |
| Channel | WhatsApp, one shared number for every tag | Web widget, email and one WhatsApp number per workspace |
| AI included | Yes, on every plan | From the Mini plan up; the Free plan has no AI, and AI credits are consumed during the trial |
| Pricing | Starter £10/mo, Growth £35/mo, Pro £79/mo, Enterprise custom. Priced by tags. | Free $0/mo (2 seats, no AI), Mini $45/mo, Essentials $95/mo, Plus $295/mo, Enterprise custom. Priced per workspace; extra seats $10/mo each. |
| Free trial | 14-day free trial on all plans | 14-day trial of any paid plan |
| Best for | Businesses with physical assets that generate repeat questions | Support teams wanting a full shared inbox and helpdesk with AI layered on |
You manage physical items — rental properties, rooms, machines, exhibits — and want each one to answer its own questions over WhatsApp from a QR code, with no individual WhatsApp accounts to set up.
You want a full shared inbox and helpdesk for a support team — live chat, email, CRM, campaigns, co-browsing — with an AI agent layered on top, and can budget per seat.
Crisp is a shared team inbox and helpdesk with an AI agent called Hugo layered over live chat, email and one WhatsApp number. TagChat tags each physical asset with a QR code and gives it its own WhatsApp AI assistant. Crisp has no QR codes and no per-asset routing.
No. Crisp uses one shared inbox and one WhatsApp number per workspace, with no per-asset QR-code routing. Every conversation lands in the same inbox regardless of which item it is about.
Crisp has a free plan with no AI, then Mini at $45/month, Essentials at $95/month, Plus at $295/month and custom Enterprise, priced per workspace with extra seats at $10/month each. TagChat is Starter £10/month, Growth £35/month and Pro £79/month, priced by number of tags, with the AI included on every plan.
Choose Crisp if you want a full shared inbox and helpdesk for a support team, with live chat, email, CRM and campaigns, and can budget per seat. Choose TagChat if you need each physical item to answer its own questions over WhatsApp from a QR code.
← Back to the full comparison · See also TagChat vs Chatbase and TagChat vs Tidio
Give your first asset its own WhatsApp account in about 10 minutes. Just give it your FAQs and user guide.
14-day free trial · Cancel before day 15 and pay nothing