Tidio is a live chat platform whose AI agent, Lyro, is a separate metered add-on on lower plans. TagChat tags each physical asset with a QR code and gives it its own WhatsApp AI assistant. Here is how they differ.
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Tidio pricing verified against tidio.com/pricing in September 2026. Lyro AI add-on pricing changes often — re-check before relying on the figures.
| TagChat | Tidio (Lyro AI) | |
|---|---|---|
| Category | QR-code asset tagging with a per-item WhatsApp AI assistant | Live chat and chatbot platform with the Lyro AI agent |
| Setup method | Create a tag, paste in the asset's FAQs and user guide, print the QR code, stick it on. About 10 minutes. | Install the chat widget, connect channels, add an FAQ or knowledge source for Lyro. |
| Per-asset QR code routing | Yes | No |
| Channel | WhatsApp, one shared number for every tag | Web widget, plus channel integrations; one AI agent per business |
| AI included without an add-on | Yes, on every plan | No on Free, Starter and Growth — Lyro is a metered add-on from about $32.50/mo for 50 AI conversations. Bundled only on Plus and Premium. |
| Pricing | Starter £10/mo, Growth £35/mo, Pro £79/mo, Enterprise custom. Priced by tags. | Free $0/mo, Starter $29/mo, Growth from $59/mo, Plus from $749/mo, Premium from $2,999/mo. Plus Lyro AI add-on on lower plans. |
| Free trial | 14-day free trial on all plans | 7-day trial of premium features, then a Free plan |
| Best for | Businesses with physical assets that generate repeat questions | E-commerce and SMB websites wanting live chat with an optional AI agent |
The Lyro AI add-on is the cost buyers most often miss with Tidio: on Free, Starter and Growth the headline plan price does not include recurring AI.
You manage physical items — rental properties, rooms, machines, exhibits — and want each one to answer its own questions over WhatsApp from a QR code, with no individual WhatsApp accounts to set up.
You run an e-commerce or SMB website that needs live chat with an optional AI agent, you want e-commerce integrations, and you can track the metered Lyro add-on cost.
Tidio is a live chat and chatbot platform whose AI agent, Lyro, is billed as a separate metered add-on on its lower plans. TagChat tags each physical asset with a QR code and gives it its own WhatsApp AI assistant, with the AI included on every plan. Tidio has no QR codes and no per-asset routing.
On the Free, Starter and Growth plans Lyro AI is a separate metered add-on, starting at around $32.50/month for 50 AI conversations after the first 50 lifetime conversations. Lyro is only bundled in on the higher Plus and Premium plans. Buyers frequently miss this add-on cost.
No. Tidio runs one AI agent per business with no per-asset QR-code routing. Every visitor talks to the same agent regardless of which item they are asking about.
Choose Tidio if you want live chat on an e-commerce or SMB website with an optional AI agent and can track the metered add-on cost. Choose TagChat if you need each physical item to answer its own questions over WhatsApp from a QR code.
← Back to the full comparison · See also TagChat vs Chatbase and TagChat vs Crisp
Give your first asset its own WhatsApp account in about 10 minutes. Just give it your FAQs and user guide.
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